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Collectmaxx – mass payment collection made personal

With Collectmaxx, we can offer businesses and debt collection agencies a reminder/dunning solution that lowers costs and increases customer loyalty by automating collection processes.  


In this series, we introduce our services and explain the ins and outs, including what they can do for your business. 

What is Collectmaxx?

Collectmaxx is a communication platform which offers a complete set of dunning tools that make it possible to get an open invoice paid faster, at lower costs.

This is achieved through a combination of expertise, process analysis, advanced automation, and continuous reporting of actionable insights that can be implemented to achieve even better results. 

With Collectmaxx, you get access to:

  • Expert advice on how to get customers to pay. We examine your communication channels and optimize your messages for maximum results.  
  • A wide range of payment reminders (50% of non-paid invoices are due to forgetfulness)
  • The ability to lower the bar for customers to take action by offering payment options that help invoices get paid faster. For example, customers can set up a payment instalment plan with just a few clicks, without having to get on the phone with a person.
  • Results delivered via a direct connection or in a way that enables you to automatically process the result (reducing the need for manual action).
  • A platform can be implemented globally, across different time-zones and with full support for different languages.
  • Reporting of insights that credit managers can act on. 

Who is Collectmaxx for?

Trusted by debt collection agencies, major energy suppliers, telcos and global multinationals, Collectmaxx is the best platform on the market for firms who want to automate their invoicing and manage late payments as efficiently as possible. 

The benefits of using Collectmaxx

The faster an invoice is paid, the better. Collectmaxx enables a wide range of communication channels that can be used individually or combined:

 

Collectmaxx features include:
Voice 

Fully automated and mass customizable natural sounding high definition voice calls that take the pressure off of call centres and allow agents to focus on those debtors who really need extra attention. Alphacomm voice calls are available in all languages.  

Email

Automated emails, in a brand’s look & feel with an email sender address that is customized to match the company domain. A customer receiving the email recognizes it as legitimate, trusted and familiar, which results in higher mail open rates as well as improved conversion rates.

These emails can be implemented as digital invoices or payment reminders. They include a custom payment link, so it’s always easy for customers to pay the open invoice. 

Moreover, with embedded audio functionality (optional), recipients can listen to the email they received in different languages, further boosting conversion rates.

SMS 

SMS messages are hard to miss and even harder to ignore. With Alphacomm SMS reminders, debtors receive an SMS on a company’s behalf, regarding their open bill together with a direct link to  make the payment or request a payment arrangement.

Interactive video reminders

Interactive video is the equivalent of a Swiss army knife in the dunning process. A slickly produced animated video, with clear audio and easy-to-read subtitles, guides the viewer towards the payment of the debt. As it’s interactive, viewers can pause or replay the video anytime and as often as they need. The videos are personalized for every recipient.  

QR code reminders

QR codes are an easy way to share personalized URLs on any medium. Include them digitally in an email or print them on a paper letter. To make their way to the secure payment page, all customers need to do is scan the QR code. 

Paper letter reminders

Sometimes digital automation is not the go-to choice. For companies that need to distribute paper letters en masse, we can help take care of the entire process and introduce efficiencies that lower costs and boost revenue. Alphacomm is also able to enhance traditional paper letters with special features like scannable QR codes.

Trusted by leaders

Collectmaxx is being used in a wide range of industries. Collectmaxx customers range from utility companies and municipal institutions to insurers and healthcare providers. Our solution is trusted by the world’s leading brands. Arvato Bertelsmann group, Gazprom, Athlon, Rabobank, Sure are successfully using Collectmaxx in select markets.

More information on Collectmaxx?

For more information on Collectmaxx, feel free to contact Daniël Schurr. As the Collectmaxx Product Owner at Alphacomm, Daniël is looking forward to helping you with any questions you might have regarding Collectmaxx, our reminder/dunning solution.

How-reducing-friction-at-checkout-boosts-conversions

How reducing friction at checkout boosts conversions

How can you tell if a checkout experience is optimized for maximum success? Many companies spend a lot of time optimizing the content pages of their websites, only to offer a sub par experience at checkout. Read on and find what your clients can do to improve their conversion rates.

“I wanted to spend my money, but I couldn’t pay.”

Whether a company is operating a webshop, a SaaS platform or a utility company, one of the most crucial parts in the buyer’s journey is the checkout experience. Sadly, 58% of European checkouts contain multiple errors. The result? Missed conversions and the painful consequences thereof, such as one less customer, one less potential evangelist and lost customer lifetime value. 

Research shows that most friction at checkout is, in fact, easily avoided by using a proper payment gateway. The leading errors preventing customers from finalizing a payment are, for example, not confirming the card type, not automatically verifying the card number and allowing consumers to attempt to confirm a payment with an expired card. 

However, even if businesses are using a legitimate, enterprise-level payment gateway and have covered all these bases, there are quite a few additional factors that can have a serious impact on their conversion rates. 

Here are a few recommendations to make sure your clients don’t miss out on revenue at checkout. 

#1 Preferred (local/regional) payment methods 

A business may be a multinational, but their customers most definitely are not. When making payments online, customers look for the payment methods that are common in their geographical area. Businesses shouldn’t assume a popular, global payment method like PayPal will simply ‘cover all bases’. For example, Dutch shoppers will prefer to pay with iDEAL, while Belgians will want to see BanContact and Germans will be looking for Sofort. 

#2 Preferred (local) currencies

Equally important as payment methods are the options for currencies. If companies are doing business in Europe, there are some countries that are within the European Economic Area, but outside the Eurozone. In practical terms, if a business is looking to pivot towards Scandinavian customers, then it’s important to note that Norwegians pay with the Krone. 

If businesses can’t revamp their websites to include foreign currencies in their website’s main UX/UI, they should at least show the local currency equivalent at checkout, so customers know exactly how much they’d be spending. This further inspires confidence and clears up any doubts that may arise at the very last minute. 

#3 Preferred (local) languages

Voulez-vous payer pour cela? There are 24 official languages within the EU. Let’s be honest; adding all the languages would make for quite a large dropdown menu. But, how about offering the website content in the top languages most relevant to the target market? A great European success story is Germany-based online musical equipment retailer Thomann. Its website is available in 14 languages! How is that for ‘think globally, act locally?’  

If your clients are not ready to go all the way like Thomann did, they could perhaps consider offering a selection of the top languages within the market. In Europe, for example, language proficiency breaks down as follows: English (44%), German (36%), French (29%), Italian (18%) and Spanish (17%). 

 

Besides adapting a localized approach, there are also more general guidelines one can follow to ensure conversion and maximize revenues: 

#4 Trust 

There’s no conversion, let alone customer loyalty, without first establishing trust. Local payment methods, local currencies and local languages go a long way to inspire that trust. But what else can businesses do?

It is important to inspire trust across the entire buyer’s journey. From the initial browsing experience to the checkout process and thereafter. Firms selling online should proactively tell their customers that the website and/or checkout process is secure. One way of achieving this is by using authoritative badges. Next, businesses need to make sure they’re using a secure payment gateway that respects and promotes their brand identity. Using the right layout and colours will put customers at ease and further increase the likelihood of conversion.

#5 Avoid self-sabotage with 3DS2

Behind the scenes, companies selling online should make sure they protect themselves against all types of fraud, including friendly fraud, but beware of self-sabotage. In particular, ‘industry-standard’ measures like 3DS2 can often do more harm than good. Using 3DS2 indiscriminately, for all types of payments, will in fact make it harder than necessary for customers to make the payment and many will leave the checkout process at the first sign of friction. 

Many businesses think 3DS2 is the only game in town, but it’s not. It is vital to use fraud protection tools that take into account the many exemptions outlined in the EU’s Payment Services Directive. One such service is Protectmaxx by Alphacomm.  

For a better understanding of the problems with 3DS2 and to find out whether some or all of your customer’s digital products and services qualify for exemptions, read our blog on this topic: Explained: 3D Secure 2 (3DS2)

#6 Optimize for mobile first

For an increasing number of consumers, mobile commerce is now the norm. Online retailers need to make sure that the layouts of their checkout pages are completely responsive to different screen sizes and equally compatible with all devices their customers may use when engaging with them. For instance, an oft-overlooked element of responsive design is the numerical keypad. It is important that a mobile layout triggers the numerical keypad when a customer is required to fill in their card number via mobile device. This makes it easier for them to avoid mistakes and reduces friction.  

#7 Keep it short and friendly 

The checkout page is not a marketing survey. This is not the time to ask irrelevant questions or force account creation. Not without at least offering a discount or major incentive. 

Also, merchants should review their communication style. If a payment fails at checkout, many customers are unlikely to try again. Especially if they have no idea what went wrong. Was it me? Or was it this dodgy website? It is therefore important to keep error reporting in easy-to-understand language, so customers feel more inclined to give it another go. 

 

I hope you enjoyed these tips. If you have any questions on how to proceed with improving checkout pages while improving customer loyalty, combating fraud and boosting profit all at once, feel free to reach out anytime.

Managing eSIM migration, without SIM swap fraud

Managing eSIM migration, without SIM swap fraud

The eSIM is the next step in the evolution of SIM cards. In other words, soon all phones will be using eSIM and therein lies both opportunity and danger. When introducing eSIM, it is important that telcos take measures to provide the best possible customer experience, while also eliminating the risk of SIM swap fraud. 

 

The adoption of the eSIM is a sure thing. It’s simply the next step in the natural evolution of the SIM. The eSIM brings many long sought-after benefits to phone manufacturers, mobile operators and consumers alike. Nowadays, all major phone manufacturers are producing devices with eSIM technology and many mobile operators are offering eSIM deals.

What is an eSIM?

The eSIM is smaller than the micro SIM and isn’t physically issued to customers when they subscribe to a mobile phone. This new type of SIM is a programmable chip that comes already embedded within the phone’s hardware. 

Pros and Cons of eSIM over traditional SIM cards for telcos

The benefits of the eSIM are myriad. Phone manufacturers are now able to either produce thinner phones or make better use of the space previously taken up by a traditional SIM card. 

Mobile operators and retail shops, on the other hand, will no longer need to issue physical SIM cards to every individual user, which is not only easier for all parties involved, but also better for the environment.

Despite the many benefits of the eSIM, the evolution is also bittersweet. For consumers, there’s no longer an opportunity cost associated with switching providers. Traditionally, SIM cards have been very good for telcos. When the phone number is linked to the physical card, it makes customers more sticky. As a result, many customers saw switching from one provider to the other as a complicated task they’d rather not undertake.

Still, the major advantage of the eSIM is its programmability. The fact that the customer’s phone number now exists ‘in the cloud’ can be seen as a huge customer acquisition opportunity. With eSIM, the switch from one provider to the next and the transition from prepaid to postpaid are easier than ever, if the telco has a user-friendly process in place. 

eSIM Online – A proper eSIM solution for customer migration

At Alphacomm, we have been monitoring the developments around eSIM technology quite closely. We’ve anticipated the needs of customers, as well as the challenges that telecom providers will face as eSIM adoption becomes more widespread. Therefore, to aid telcos in their effort to offer eSIM users frictionless customer experiences, we have expanded our top-up services by building an advanced eSIM solution from the ground up.

We’re well aware that Alphacomm is known for reducing churn, increasing ARPU and boosting the customer lifetime value of prepaid customers. So, in the development of eSIM Online, our new eSIM solution, we played to our strengths.

The result is eSIM Online, a platform, through which new eSIM customers can easily transition from their previous provider via a short, step-by-step online process. Moreover, we made it very easy for customers to consider automatic top-up by including the option as part of a seamless migration process.

The connection between eSIM and SIM swap fraud

As society moves towards the eSIM, millions of mobile users will find themselves swapping their SIMs. It is this very process of activating a new SIM card that is highly susceptible to fraud. 

So called ‘SIM swap fraud’ is when a hacker gains access to a user’s personal accounts via their mobile phone’s SIM card. In essence, a hacker tricks a mobile network provider to switch a user’s number over onto a new SIM card that the hacker controls. 

In the United Kingdom, over 10 million British pounds have been lost between 2015 and mid-2020, as a direct result of SIM swap fraud. Globally, the fraud is especially problematic in emerging markets.

Without proper measures in place, every transition from physical to electronic SIM is a potential fraud case waiting to happen.

How SIM swap fraud works

The SIM swap fraudster’s modus operandi requires some investigative work and data crunching, but today’s fraudsters are brazen, smart and least of all afraid of getting their hands dirty.

The process is generally set in motion by first gathering personal information on a user, usually from online sources such as public data leaks or phishing attacks. Information that isn’t available, is imagined through social engineering.

Secondly, with this ‘personal profile’ in hand, criminals are able to impersonate the user, contact the user’s mobile network provider, and claim that they are moving to another mobile carrier or that their SIM card has either been damaged or stolen. Generally, they ask for a Porting Authorization Code (PAC). A PAC is needed when a user wants to take their old phone number to a new provider.

Before handing over the code, call centre employees are required to ask a number of questions to verify the identity of the user. Thanks to the personal information gathered through scraping the web, phishing and social engineering, fraudsters are able to impersonate the user accurately enough to convince the mobile network they are who they say they are.

Finally, once the imposter receives the PAC and activates the new SIM card, the old SIM card is deactivated. While the unsuspecting user is figuring out what might have happened to their phone, the fraudster is able to request the SMS verification and Authenticator codes needed to gain access to the user’s email and financial accounts (e.g., banking, stocks, crypto wallets). In a matter of minutes, life’s savings are stolen. By the time the user figures out what happened, there’s very little that can be done.

How to prevent SIM swap fraud

Thanks to our decades of experience in working with telcos and banks, we’ve developed a very deep understanding of fraud and the methods employed by criminals. This understanding enables us to identify and stop fraud at various points in the process.

For telcos, the solution to stopping SIM swap fraud without hurting the user experience is by implementing fraud scoring checks that aid the help desk in deciding when or not to grant the caller’s request to switch SIM cards.

At Alphacomm, we have designed a system that is able to detect suspicious activity early on in the process. Our platform is constantly aware of the status of the customer’s SIM card, including whether it is brand new or recently been reported stolen. When a request for a SIM swap comes in, we’re able to relay a yes/no recommendation to the customer support staff in real time, stopping SIM swap fraudsters dead in their tracks.

Help telcos launch eSIM the right way

Many telcos are thinking about offering eSIM in the short-term, but don’t have a proper in plan in place to make the adoption frictionless and secure for both existing and new customers. 

For telecom providers, it is important to offer customers a quality customer experience as they migrate to eSIM and eventually transition between prepaid and postpaid eSIM plans. Also, telcos must bear in mind that the massive adoption of eSIM by users is also an opportunity for fraudsters looking to commit SIM swap fraud. 

At Alphacomm, we have developed new tools for facilitating the great migration to eSIM while protecting telco’s customers in the process. Our Checkmaxx Reloads & Top-up platform, trusted by the leading telcos in Europe, increases ARPU, secures revenues and boosts profits. 

 

For more information on how our platform works and how to become a reseller, contact Lourens Badenhorst, Checkmaxx Product Owner at Alphacomm.

Additional language support added to Checkmaxx

Multilingual support for variables in voice messages

Collectmaxx customers can now send out rich voice messages, including custom variables, in multiple languages. The feature is now a standard option within our payment reminders suite and is available to all customers. 

Multilingual voice scripts

With multilingual voice scripts, your customers can send out payment reminders via voice messages, in different languages, while also including the personal or financial details related to the payment. 

Specific details such as the name of the person, the amount owed and the case number are now natively read aloud in the preferred language of the recipient. This increases the debtor’s understanding of the situation and leads to better conversion rates.

Supported languages

At present time, supported languages are English, Dutch, Flemish, Walloon, French, German, Swiss German and Austrian German. Of course, based on the needs and preferences of your customers, additional languages can be added.

For more information, contact Quinn Ponidjo. As the Collectmaxx Product Owner at Alphacomm, she is looking forward to helping you with any questions you might have.

Additional language support added to Checkmaxx

New payment method: Tikkie

Alphacomm now offers Tikkie as payment method to all partners and customers based or operating in the Netherlands.

What is Tikkie?

Tikkie is a peer-to-peer payment service that allows people and businesses to request payments from others. Since it’s launch in 2016, the app has become so popular that the word ‘Tikkie’ is now synonymous with the term ‘payment request.’ When someone owes you money, you send them a Tikkie.

In the Netherlands, Tikkie is basically the easiest way to ‘go Dutch’ after a night on the town with friends. However, as the service grew in popularity, so did the use cases. Nowadays Tikkie is also a perfect payment method for businesses of any size. 

Payment requests made easy

Tikkie is a payment method that is available as part of our Paymaxx solution, but can also be integrated into our Collectmaxx (dunning) and Checkmaxx (ecommerce) solutions. 

For example, integration with Checkmaxx, our end-to-end ecommerce solution, allows for the use of Tikkie as a payment method when buying prepaid phone credit, digital (gaming) vouchers or any other high-risk digital goods. This is perfect for families with young children. When kids run out of prepaid credit, they can initiate the order themselves and have their parents finalize the payment by sharing the Tikkie. 

Similarly, when integrated with Collectmaxx, if someone is in payment arrears and has an invoice they can’t afford, they can forward the amount owed, as a Tikkie, to a friend or relative who is willing to help them out.  

But the use cases don’t end there. Paymaxx, Collectmaxx and Checkmaxx customers, regardless of vertical, will benefit from the implementation of this incredibly useful payment method within their checkout process.

How to use Tikkie at checkout

In the video below, we illustrate the checkout process when Tikkie is chosen as payment method within Checkmaxx. 

The user specifies which phone number to top-up and the amount of the top-up. Next, the user selects payment method to use. In this case, that’s Tikkie. After choosing Tikkie, the option is presented to share the payment with the person who will make the actual payment. 

Sharing can be done via any communication app on the user’s device. From messaging apps like WhatsApp to Messenger to social media platforms, email and SMS. Moreover, a friendly text is included, so the recipient always informed regarding the goal of the payment and the amount requested. The included text can be customized by the user before sending. 

For more information, contact Lourens Badenhorst. As the Checkmaxx Product Owner at Alphacomm, he is looking forward to helping you with any questions you might have.

paymaxx-explained

Paymaxx – Secure payments via any payment method

With Paymaxx, resellers can provide companies that sell digital goods & services a secure payment gateway that supports the most used payment methods. 

In this series, we introduce our services and explain the ins and outs including what they can do for your customer’s businesses. 

 

What is Paymaxx?

Paymaxx is a state-of-the-art payment solution for merchants selling digital goods & services. With Paymaxx, merchants can implement all popular payment methods, including local and regional methods from all over the world. This makes Paymaxx the ideal platform for companies looking to boost their profit by reducing friction at checkout. 

Supported payment methods include SEPA Direct Debit, PayPal, iDeal, Tikkie, Sofort, Visa, Giropay, MasterCard, American Express, Trustly, EPS, Bancontact, Maestro, Apple Pay, Trustly, Barzahlen and many more. Our payment platform offers optimal routing to maximize profit.

Paymaxx is PCI certified and all data is securely warehoused via AWS. 

Optional fraud protection via Protectmaxx

For merchants in need of world-class fraud protection, we’re able to offer a 100% chargeback guarantee by integrating Paymaxx with our Protectmaxx API. 

Who is Paymaxx for?

For many businesses, especially those that are considered high-risk or sell high-risk digital products and services, it can be quite challenging to get agreements with payment schemes. Often times, they also have to deal with very low approval rates on their payment requests. Paymaxx has been developed with these businesses in mind. 

With Paymaxx, customer onboarding is a breeze, as there is no need for resellers or merchants to negotiate contracts with payment methods. We take away all the hassle involved. 

Paymaxx features and benefits

As a Paymaxx reseller, you’ll be able to offer your customers, easy, user-friendly online payment experiences that convert. These are a few of the benefits to your customers:

  • 200+ online payment methods available
  • Support for single or recurring payments
  • End-to-end payment processing
  • Various integration methods: API, webshop and plugin (e.g. WooCommerce)
  • Smart routing (higher conversion by enabling multiple transaction routes)
  • Business intelligence tools for invaluable insights
  • Optional 1st level end-user support via telephone, email, chat or self-service
  • A user experience that improves loyalty & reduces churn
  • 100% payment fraud risk takeover (via Protectmaxx API)
  • Chargeback recovery (via Protectmaxx API)

Trusted by leaders

Our solution is trusted by the world’s leading brands. T-Mobile, Medion, Mi-Pay and Kaufland are successfully using Paymaxx in select markets.

More information on Paymaxx?

For more information on Paymaxx, feel free to contact Catalin Draghici. As the Paymaxx Product Owner at Alphacomm, Catalin is looking forward to helping you with any questions you might have regarding our payment platform.

How to improve dunning efficiency and get better results

How to improve dunning efficiency and get better results

Dunning often gets a bad rap. But, what if there was a way to change the perception of dunning? What if the dunning process could become a company’s next USP?

Unexpected phone calls that ruin a perfect day. Arbitrary deadlines that don’t seem to make sense. To the average customer, missing a payment or being reminded about it are not generally regarded as positive experiences. 

However, all companies need to secure their revenues. Getting paid, aside from a profit motive, is also about survival. When late payments and non-payments spiral out of control, the effect can be very detrimental to the balance sheet.

Make dunning a positive experience

How can your clients get more out of their dunning process, while maintaining a great customer experience? There’s often a lack of clarity regarding the best way to approach this problem and get results. In essence, what companies need to do is take a good look and evaluate their communication process. Is the message being received by the recipient? Is it being understood? Does it lead to the desired action? 

To that end, we’ve developed a framework with an easy-to-remember acronym: UDAP. 

Let’s break it down in just four steps:

Step 1: Understand

First, companies need to know their customer’s preferences when it comes to communication channels. E.g. don’t send letters to customers who prefer emails.

Step 2: Diversify

Secondly, companies need to diversify their approach. Multiple communication channels work better than one. The customer journey, whether it’s for purchasing new products or paying old bills, will benefit from the inclusion of multiple touchpoints.

Step 3: Adjust

Thirdly, companies need to meet their customers halfway. In practice, this means delving into their customers’ demographics and behaviour in order to increase the effectiveness of dunning efforts. For example, if a customer segment has trouble reading, the company can supplement its emails, for example,  with audio and video.

Step 4: Provide

Lastly, companies need to provide options rather than ultimatums. Assuming that a company’s customers like the service it provides and actually want to pay to keep making use of it, the question then becomes: how do you make sure the customer always feels empowered to resolve the outstanding debt?

For starters, companies need to make sure they offer all the payment methods customers use and expect, including local and regional payment methods. Moreover, customers need to be provided with flexible self-service options, all within a few clicks. One such option is allowing them to select a future due date on which to pay. Another, is offering the option of starting a custom payment plan, so customers can pay a certain amount per month until the debt is paid in full.

Moreover, companies can either incorporate a self-service strategy within traditional communication methods or opt for more high-end solutions. For example, at Alphacomm, we created an interactive video reminders platform that informs customers regarding late payment and involves them in the resolution. How? By allowing customers to make their own decisions, at their own pace in a non-threatening digital environment.

Bonus tip: Set the right tone

When it comes to getting late invoices paid, establishing personal contact can prove quite tricky. First off, customers value being in control of the solution to their financial woes. Moreover, there is often also a deep sense of shame associated with debt. A shame that is only exacerbated by having to discuss it in detail with a total stranger. Paying outstanding bills should be as simple as making an online purchase. Customers should be able to do this easily and without the ‘help’ of a bill collector. 

Therefore, it is crucial that managers take a good look at their dunning process and assess how they are addressing their customers. This means taking a look at the tone of voice used in company communications and asking if that is how they would like to be spoken to.

Moreover, how helpful are these messages? To what extent are companies pre-filling or providing information that customers would otherwise need to go search for themselves? 

Win-win situation

By using a personalized and positive approach throughout the dunning process, a ‘sense’  of personal contact is established long before the actual deed. Though customers may not want to get on the phone, merely knowing that it would be a non-threatening experience if they did, goes a long way in terms of establishing a healthy relationship.

Also, the upshot of empowering customers to help themselves is that employees have more time to handle the cases that require personal attention. 

In the end, it is important that customers feel a company is on the same page as they are. By applying these steps, your clients will:

  • help their customers take care of their finances without feeling overwhelmed or pressured, 
  • boost customer loyalty by adopting a customer-friendly stance
  • cut the overall costs of dunning, by reducing the need for intervention by live customer service representatives. 

Sounds like a win-win right?

Get in touch

If you’d like to spar about how to improve the dunning process within organizations, reach out to us anytime. 

Checkmaxx – Maximize profit for high risk digital goods

With Checkmaxx, resellers can offer companies that sell high risk digital goods & services an end-to-end e-commerce solution that increases revenue and boosts customer loyalty. 

In this series, we introduce our services and explain the ins and outs including what they can do for your customer’s businesses. 

 

What is Checkmaxx?

Checkmaxx, is a powerful tool that increases revenue and boosts customer loyalty for companies that sell high risk digital goods & services; from telecom, gaming and gift cards to prepaid credit cards. 

When it comes to customer retention, Checkmaxx is unmatched. Our focus on providing easy, user-friendly experiences makes Checkmaxx the ideal platform for companies looking to increase their revenue by reducing customer churn. In addition to making the online purchase of digital goods a secure and seamless process, Checkmaxx allows businesses to further increase customer engagement and loyalty by offering incentives like exclusive content, discounts and rewards in ways that cannot be done in brick & mortar stores.

Checkmaxx use cases 

Each business has its own unique set of challenges. Similarly, their customers also have their preferences which can differ by product category or user demographics. Checkmaxx is a flexible solution that can suit various business and consumer needs, regardless of industry, whether it’s gaming, mobility & transport, mobile top-up, energy, entertainment, gambling, online shopping or digital gifting. 

The following are examples of use cases for which Checkmaxx can be implemented:

  • Vouchers, gift card and game cards 

For businesses selling redeemable codes, it is important that users order their vouchers, gift cards or game cards as easily as possible and receive them in the most convenient manner as well. Checkmaxx’s voucher delivery options include SMS, e-mail as well as webpage, app, IVR, smart speakers, social delivery (sent via picture or video) and chatbot conversations. 

  • Direct top-up

This is when the end user buys prepaid credit or tops up a prepaid credit card, and the value is directly added to the user’s balance. Direct top-up can be implemented via various channels, including webpage, mobile app, smart devices like Alexa or Google Home, by having users scan a QR code, via IVR menus and even through a conversation with a (WhatsApp) chatbot.  

  • Automatic top-up

For many users, it’s useful to just place a standing order for recurring top-ups. This way, they wouldn’t need to go through the process of topping up whenever they ran low on credit. For businesses, e.g. mobile operators, this means they can have prepaid users become more postpaid-like. Users can set up recurring top-ups in various ways:

  • MRC: Monthly recurring
  • DOM: Day of the month
  • Low balance: If balance sinks under x-euro, then top-up with y-euro

Checkmaxx features and add-ons

As a reseller, you’ll be able to offer your customers, easy, user-friendly online checkout experiences that convert as well as first-class technical support for issues and feature requests.

We offer both resellers and their customers a top-notch dashboard for access to data like conversion ratios, new and returning customers, channel, average product value and more.

As a fully customizable solution, Checkmaxx can also be enhanced with:

  • Secure payment processing
  • Anti fraud protection
  • Detailed business intelligence reporting
  • Marketing Tools
  • Single Sign-On (SSO) options
  • Industry-specific user experiences

Trusted by leaders

Our solution is trusted by the world’s leading brands. Congstar, Deutsche Bank, Deutsche Telekom, T-Mobile, KPN, Telefónica, China Telecom, O2, Ortel, Tesco and Vodafone are successfully using Checkmaxx in select markets.

More information on Checkmaxx?

For more information on Checkmaxx, feel free to contact Lourens Badenhorst. As the Checkmaxx Product Owner at Alphacomm, Lourens is looking forward to helping you with any questions you might have regarding our top-up platform. 

Additional language support added to Checkmaxx

Major upgrade for Voice Reminders service

We’re pleased to announce that the upgrade is now official. Key improvements are the new API and increased flexibility of call paths. With the new API, customers can integrate our solution into their own services, enabling them to monitor the steps their debtors are taking. 

 

Moreover, with the increased flexibility of call paths, we’re able to integrate voice calls into different features and situations. For example, our customers can now allow their debtors to start a call by clicking a button on a web page. Another added benefit is that we can also match the call speeds or forwards depending on the activity and availability of call centers. 

 

To find out more about other technical benefits and real-world applications, we recommend you get in touch with the product owner of our Reminders service Rick Kraaijeveld (rick[at]alphacomm.nl).

 

Here’s a list of all the updated features:

 

* API accessibility. The voice service is ready for integration in client services.

* Better tracking of call results, which are updated during a call, where we can follow all results.

* More flexibility in the usage of variables in voice scripts.

* Increased scalability. Scale up when the traffic peaks and scale down once it reduces.

* Easier to add new voices and languages due to automatic conversion of sound files.

* Possibility to add web hooks to give customers real-time information via API and faster result handling.

* Possibilities to handle scheduling better and more flexible.

Additional language support added to Checkmaxx

Introducing SMS Dashboard

Collectmaxx, our reminder & dunning solution, already offers a dashboard overview of outbound calls. Today we present the SMS dashboard. If you are using SMS scripts you can find insights in our new dashboard.

 

 

In this overview, you can see the total amount of created, failed and delivered events of the current day. It is also possible to search in past days for clear overviews and details.

If you are not currently using our SMS service, but you are interested to do so, then you can contact us to discuss your options. With the SMS service, you can send paylinks very easily and your customers will be re-directed to the payment page in a blink of an eye.