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Updates

New payment method: Tikkie

Alphacomm now offers Tikkie as payment method to all partners and customers based or operating in the Netherlands.

What is Tikkie?

Tikkie is a peer-to-peer payment service that allows people and businesses to request payments from others. Since it’s launch in 2016, the app has become so popular that the word ‘Tikkie’ is now synonymous with the term ‘payment request.’ When someone owes you money, you send them a Tikkie.

In the Netherlands, Tikkie is basically the easiest way to ‘go Dutch’ after a night on the town with friends. However, as the service grew in popularity, so did the use cases. Nowadays Tikkie is also a perfect payment method for businesses of any size. 

Payment requests made easy

Tikkie is a payment method that is available as part of our Paymaxx solution, but can also be integrated into our Collectmaxx (dunning) and Checkmaxx (ecommerce) solutions. 

For example, integration with Checkmaxx, our end-to-end ecommerce solution, allows for the use of Tikkie as a payment method when buying prepaid phone credit, digital (gaming) vouchers or any other high-risk digital goods. This is perfect for families with young children. When kids run out of prepaid credit, they can initiate the order themselves and have their parents finalize the payment by sharing the Tikkie. 

Similarly, when integrated with Collectmaxx, if someone is in payment arrears and has an invoice they can’t afford, they can forward the amount owed, as a Tikkie, to a friend or relative who is willing to help them out.  

But the use cases don’t end there. Paymaxx, Collectmaxx and Checkmaxx customers, regardless of vertical, will benefit from the implementation of this incredibly useful payment method within their checkout process.

How to use Tikkie at checkout

In the video below, we illustrate the checkout process when Tikkie is chosen as payment method within Checkmaxx. 

The user specifies which phone number to top-up and the amount of the top-up. Next, the user selects payment method to use. In this case, that’s Tikkie. After choosing Tikkie, the option is presented to share the payment with the person who will make the actual payment. 

Sharing can be done via any communication app on the user’s device. From messaging apps like WhatsApp to Messenger to social media platforms, email and SMS. Moreover, a friendly text is included, so the recipient always informed regarding the goal of the payment and the amount requested. The included text can be customized by the user before sending. 
For more information, contact Lourens Badenhorst. As the Checkmaxx Product Owner at Alphacomm, he is looking forward to helping you with any questions you might have.

paymaxx-explained

Paymaxx – Secure payments via any payment method

With Paymaxx, resellers can provide companies that sell digital goods & services a secure payment gateway that supports the most used payment methods. 

In this series, we introduce our services and explain the ins and outs including what they can do for your customer’s businesses. 

 

What is Paymaxx?

Paymaxx is a state-of-the-art payment solution for merchants selling digital goods & services. With Paymaxx, merchants can implement all popular payment methods, including local and regional methods from all over the world. This makes Paymaxx the ideal platform for companies looking to boost their profit by reducing friction at checkout. 

Supported payment methods include SEPA Direct Debit, PayPal, iDeal, Tikkie, Sofort, Visa, Giropay, MasterCard, American Express, Trustly, EPS, Bancontact, Maestro, Apple Pay, Trustly, Barzahlen and many more. Our payment platform offers optimal routing to maximize profit.

Paymaxx is PCI certified and all data is securely warehoused via AWS. 

Optional fraud protection via Protectmaxx

For merchants in need of world-class fraud protection, we’re able to offer a 100% chargeback guarantee by integrating Paymaxx with our Protectmaxx API. 

Who is Paymaxx for?

For many businesses, especially those that are considered high-risk or sell high-risk digital products and services, it can be quite challenging to get agreements with payment schemes. Often times, they also have to deal with very low approval rates on their payment requests. Paymaxx has been developed with these businesses in mind. 

With Paymaxx, customer onboarding is a breeze, as there is no need for resellers or merchants to negotiate contracts with payment methods. We take away all the hassle involved. 

Paymaxx features and benefits

As a Paymaxx reseller, you’ll be able to offer your customers, easy, user-friendly online payment experiences that convert. These are a few of the benefits to your customers:

  • 200+ online payment methods available
  • Support for single or recurring payments
  • End-to-end payment processing
  • Various integration methods: API, webshop and plugin (e.g. WooCommerce)
  • Smart routing (higher conversion by enabling multiple transaction routes)
  • Business intelligence tools for invaluable insights
  • Optional 1st level end-user support via telephone, email, chat or self-service
  • A user experience that improves loyalty & reduces churn
  • 100% payment fraud risk takeover (via Protectmaxx API)
  • Chargeback recovery (via Protectmaxx API)

Trusted by leaders

Our solution is trusted by the world’s leading brands. T-Mobile, Medion, Mi-Pay and Kaufland are successfully using Paymaxx in select markets.

More information on Paymaxx?

For more information on Paymaxx, feel free to contact Catalin Draghici. As the Paymaxx Product Owner at Alphacomm, Catalin is looking forward to helping you with any questions you might have regarding our payment platform.

How to improve dunning efficiency and get better results

How to improve dunning efficiency and get better results

Dunning often gets a bad rap. But, what if there was a way to change the perception of dunning? What if the dunning process could become a company’s next USP?

Unexpected phone calls that ruin a perfect day. Arbitrary deadlines that don’t seem to make sense. To the average customer, missing a payment or being reminded about it are not generally regarded as positive experiences. 

However, all companies need to secure their revenues. Getting paid, aside from a profit motive, is also about survival. When late payments and non-payments spiral out of control, the effect can be very detrimental to the balance sheet.

Make dunning a positive experience

How can your clients get more out of their dunning process, while maintaining a great customer experience? There’s often a lack of clarity regarding the best way to approach this problem and get results. In essence, what companies need to do is take a good look and evaluate their communication process. Is the message being received by the recipient? Is it being understood? Does it lead to the desired action? 

To that end, we’ve developed a framework with an easy-to-remember acronym: UDAP. 

Let’s break it down in just four steps:

Step 1: Understand

First, companies need to know their customer’s preferences when it comes to communication channels. E.g. don’t send letters to customers who prefer emails.

Step 2: Diversify

Secondly, companies need to diversify their approach. Multiple communication channels work better than one. The customer journey, whether it’s for purchasing new products or paying old bills, will benefit from the inclusion of multiple touchpoints.

Step 3: Adjust

Thirdly, companies need to meet their customers halfway. In practice, this means delving into their customers’ demographics and behaviour in order to increase the effectiveness of dunning efforts. For example, if a customer segment has trouble reading, the company can supplement its emails, for example,  with audio and video.

Step 4: Provide

Lastly, companies need to provide options rather than ultimatums. Assuming that a company’s customers like the service it provides and actually want to pay to keep making use of it, the question then becomes: how do you make sure the customer always feels empowered to resolve the outstanding debt?

For starters, companies need to make sure they offer all the payment methods customers use and expect, including local and regional payment methods. Moreover, customers need to be provided with flexible self-service options, all within a few clicks. One such option is allowing them to select a future due date on which to pay. Another, is offering the option of starting a custom payment plan, so customers can pay a certain amount per month until the debt is paid in full.

Moreover, companies can either incorporate a self-service strategy within traditional communication methods or opt for more high-end solutions. For example, at Alphacomm, we created an interactive video reminders platform that informs customers regarding late payment and involves them in the resolution. How? By allowing customers to make their own decisions, at their own pace in a non-threatening digital environment.

Bonus tip: Set the right tone

When it comes to getting late invoices paid, establishing personal contact can prove quite tricky. First off, customers value being in control of the solution to their financial woes. Moreover, there is often also a deep sense of shame associated with debt. A shame that is only exacerbated by having to discuss it in detail with a total stranger. Paying outstanding bills should be as simple as making an online purchase. Customers should be able to do this easily and without the ‘help’ of a bill collector. 

Therefore, it is crucial that managers take a good look at their dunning process and assess how they are addressing their customers. This means taking a look at the tone of voice used in company communications and asking if that is how they would like to be spoken to.

Moreover, how helpful are these messages? To what extent are companies pre-filling or providing information that customers would otherwise need to go search for themselves? 

Win-win situation

By using a personalized and positive approach throughout the dunning process, a ‘sense’  of personal contact is established long before the actual deed. Though customers may not want to get on the phone, merely knowing that it would be a non-threatening experience if they did, goes a long way in terms of establishing a healthy relationship.

Also, the upshot of empowering customers to help themselves is that employees have more time to handle the cases that require personal attention. 

In the end, it is important that customers feel a company is on the same page as they are. By applying these steps, your clients will:

  • help their customers take care of their finances without feeling overwhelmed or pressured, 
  • boost customer loyalty by adopting a customer-friendly stance
  • cut the overall costs of dunning, by reducing the need for intervention by live customer service representatives. 

Sounds like a win-win right?

Get in touch

If you’d like to spar about how to improve the dunning process within organizations, reach out to us anytime. 

Checkmaxx – Maximize profit for high risk digital goods

With Checkmaxx, resellers can offer companies that sell high risk digital goods & services an end-to-end e-commerce solution that increases revenue and boosts customer loyalty. 

In this series, we introduce our services and explain the ins and outs including what they can do for your customer’s businesses. 

 

What is Checkmaxx?

Checkmaxx, is a powerful tool that increases revenue and boosts customer loyalty for companies that sell high risk digital goods & services; from telecom, gaming and gift cards to prepaid credit cards. 

When it comes to customer retention, Checkmaxx is unmatched. Our focus on providing easy, user-friendly experiences makes Checkmaxx the ideal platform for companies looking to increase their revenue by reducing customer churn. In addition to making the online purchase of digital goods a secure and seamless process, Checkmaxx allows businesses to further increase customer engagement and loyalty by offering incentives like exclusive content, discounts and rewards in ways that cannot be done in brick & mortar stores.

Checkmaxx use cases 

Each business has its own unique set of challenges. Similarly, their customers also have their preferences which can differ by product category or user demographics. Checkmaxx is a flexible solution that can suit various business and consumer needs, regardless of industry, whether it’s gaming, mobility & transport, mobile top-up, energy, entertainment, gambling, online shopping or digital gifting. 

The following are examples of use cases for which Checkmaxx can be implemented:

  • Vouchers, gift card and game cards 

For businesses selling redeemable codes, it is important that users order their vouchers, gift cards or game cards as easily as possible and receive them in the most convenient manner as well. Checkmaxx’s voucher delivery options include SMS, e-mail as well as webpage, app, IVR, smart speakers, social delivery (sent via picture or video) and chatbot conversations. 

  • Direct top-up

This is when the end user buys prepaid credit or tops up a prepaid credit card, and the value is directly added to the user’s balance. Direct top-up can be implemented via various channels, including webpage, mobile app, smart devices like Alexa or Google Home, by having users scan a QR code, via IVR menus and even through a conversation with a (WhatsApp) chatbot.  

  • Automatic top-up

For many users, it’s useful to just place a standing order for recurring top-ups. This way, they wouldn’t need to go through the process of topping up whenever they ran low on credit. For businesses, e.g. mobile operators, this means they can have prepaid users become more postpaid-like. Users can set up recurring top-ups in various ways:

  • MRC: Monthly recurring
  • DOM: Day of the month
  • Low balance: If balance sinks under x-euro, then top-up with y-euro

Checkmaxx features and add-ons

As a reseller, you’ll be able to offer your customers, easy, user-friendly online checkout experiences that convert as well as first-class technical support for issues and feature requests.

We offer both resellers and their customers a top-notch dashboard for access to data like conversion ratios, new and returning customers, channel, average product value and more.

As a fully customizable solution, Checkmaxx can also be enhanced with:

  • Secure payment processing
  • Anti fraud protection
  • Detailed business intelligence reporting
  • Marketing Tools
  • Single Sign-On (SSO) options
  • Industry-specific user experiences

Trusted by leaders

Our solution is trusted by the world’s leading brands. Congstar, Deutsche Bank, Deutsche Telekom, T-Mobile, KPN, Telefónica, China Telecom, O2, Ortel, Tesco and Vodafone are successfully using Checkmaxx in select markets.

More information on Checkmaxx?

For more information on Checkmaxx, feel free to contact Lourens Badenhorst. As the Checkmaxx Product Owner at Alphacomm, Lourens is looking forward to helping you with any questions you might have regarding our top-up platform. 

Updates

Major upgrade for Voice Reminders service

We’re pleased to announce that the upgrade is now official. Key improvements are the new API and increased flexibility of call paths. With the new API, customers can integrate our solution into their own services, enabling them to monitor the steps their debtors are taking. 

 

Moreover, with the increased flexibility of call paths, we’re able to integrate voice calls into different features and situations. For example, our customers can now allow their debtors to start a call by clicking a button on a web page. Another added benefit is that we can also match the call speeds or forwards depending on the activity and availability of call centers. 

 

To find out more about other technical benefits and real-world applications, we recommend you get in touch with the product owner of our Reminders service Rick Kraaijeveld (rick[at]alphacomm.nl).

 

Here’s a list of all the updated features:

 

* API accessibility. The voice service is ready for integration in client services.

* Better tracking of call results, which are updated during a call, where we can follow all results.

* More flexibility in the usage of variables in voice scripts.

* Increased scalability. Scale up when the traffic peaks and scale down once it reduces.

* Easier to add new voices and languages due to automatic conversion of sound files.

* Possibility to add web hooks to give customers real-time information via API and faster result handling.

* Possibilities to handle scheduling better and more flexible.

Updates

Introducing SMS Dashboard

Collectmaxx, our reminder & dunning solution, already offers a dashboard overview of outbound calls. Today we present the SMS dashboard. If you are using SMS scripts you can find insights in our new dashboard.

 

 

In this overview, you can see the total amount of created, failed and delivered events of the current day. It is also possible to search in past days for clear overviews and details.

If you are not currently using our SMS service, but you are interested to do so, then you can contact us to discuss your options. With the SMS service, you can send paylinks very easily and your customers will be re-directed to the payment page in a blink of an eye.

 

 

Updates

New Currencies added to our Reminders platform

As European companies continue to expand beyond their own borders, the ability to ‘speak the same currency’ becomes more important.

We’ve recently added new currencies to our Reminders platform. Your customers can now use the Czech Crown and US Dollar in their forecasts, reports, quotes and other currency fields.

The US Dollar can be used in the following countries:

  • United States of America
  • Puerto Rico
  • Ecuador
  • Republic of El Salvador
  • Zimbabwe
  • Guam
  • U.S. Virgin Islands
  • Democratic Republic of Timor-Leste
  • American Samoa
  • Commonwealth of the Northern Mariana Islands
  • Federated States of Micronesia
  • Palau
  • Marshall Islands

If you want to offer these new currencies to your customers, you can contact us, and we will set it up for you.

Additionally, if any other currency is requested from your customers, we can add it! Contact us, and we will make their reminders as international as their organization.

Understaffed Call centres?

We offer you a solution for all those calls coming in at the same time

Most emails and SMS with pay links are being sent at the same time in the morning. For some companies, this comes paired with a lot of calls with questions from customers. Taking into account COVID-19, some call centres are understaffed. This can cause a problem for all the incoming calls from customers.

So we offer you a solution. We can configure your campaigns to spread the sending of emails/SMS over the day, instead of sending them all at the beginning of the day. This will result in customer calls being spread throughout the day and your call centres will be able to answer all of your customers’ questions.

If you are interested in this solution please contact us, and we will arrange it for you.

 

Are you already an Alphacomm customer?

You can check your current Delivery times as follows: Go to the Scripts overview page and click on the script name. Then open the PayMail or SMS tab. There you can view the “Delivery time start“ and “Delivery time end“ settings.

Note: Only people with the manager role can view the configuration of campaigns.

Updates

New payment method: Carte Bancair

Are you active in France and do you want to offer your French customers an optimal payment experience? Then you can not do it without Carte Bancaire.

Carte Bancaire has more than 60 million cardholders

Carte Bancaire is the most used payment method in France. Before Carte Bancaire it was called Carte Bleue. The payment card is still popularly known as Carte Bleue.

Carte Bancaire is a Visa-branded debit card and is the most popular payment method in France. This is evident from the fact that Carte Bancaire has more than 60 million cardholders, which makes the payment card indispensable for an entrepreneur. This popular payment card is issued by all major French banks. Half of all payment cards are suitable for making online payments. This concerns all Carte Bancaire cards on which the “Verified by Visa” logo can be found.

Carte Bancaire is now added to our payment methods and all customers with these payment cards can pay securely online through our 130R Platform.