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Understaffed Call centres?

We offer you a solution for less calls at the same time

Most emails and SMS with pay links are being sent at the same time in the morning. For some companies, this comes paired with a lot of calls with questions from customers. Taking into account COVID-19, some call centres are understaffed. This can cause a problem for all the incoming calls from customers.

So we offer you a solution. We can configure your campaigns to spread the sending of emails/SMS over the day, instead of sending them all at the beginning of the day. This will result in customer calls being spread throughout the day and your call centres will be able to answer all of your customers’ questions.

If you are interested in this solution please contact us, and we will arrange it for you.

 

Are you already an Alphacomm customer?

You can check your current Delivery times as follows: Go to the Scripts overview page and click on the script name. Then open the PayMail or SMS tab. There you can view the “Delivery time start“ and “Delivery time end“ settings.

Note: Only people with the manager role can view the configuration of campaigns.

Alphacomm is open for business

We are still open for business | A message from our CEO

Dear all,

I hope this message finds you well.

In these uncertain times, we are still here to serve you, our friends and partners.

Over the weekend, we made the decision to close our offices and ask our teams to work from home. However, though our doors may be shut, our lines are still open.

The full impact of the COVID-19 outbreak is yet to become clear, but it is evident that its effects will long be felt. All of us need to play our part to protect the most vulnerable in our respective communities. We take this responsibility seriously and therefore do our part to #flattenthecurve and minimize the severity of this global health crisis.

On behalf of all our staff, I would like to wish you strength and resilience.
We look forward to seeing you again, face to face, in the near future.

 

Until then, if you have any questions regarding our products and services, do not hesitate to contact us directly.

General inquiries:
+31 10 7989 500 | info2@alphacomm.nl

 

Kind regards,
Huub Sparnaay, CEO