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Additional language support added to Checkmaxx

Additional language support added to Checkmaxx

Our Reloads team has added additional language support to our Checkmaxx platform. Ortel Aufladen is the first Checkmaxx-powered customer top-up portal to be provided with the extra languages. Alongside German and English, the Ortel Mobile top-up website is now also available in Spanish, French, Italian, Polish and Romanian.

With the addition of the new languages, we’re making it easier than ever for all prepaid credit providers, in all verticals, to offer customer-friendly top-up services to their customers.

For Ortel, Germany’s leading provider for local and international calling via prepaid SIM, the expanded language support for Ortel Aufladen will expand its potential customer base and greatly improve access to the brand’s top-up platform.

The team is currently working on adding Turkish as an additional supported language.

For more information, contact Lourens Badenhorst. As the Checkmaxx Product Owner at Alphacomm, he is looking forward to helping you with any questions you might have.

Additional language support added to Checkmaxx

New payment method: Tikkie

Alphacomm now offers Tikkie as payment method to all partners and customers based or operating in the Netherlands.

What is Tikkie?

Tikkie is a peer-to-peer payment service that allows people and businesses to request payments from others. Since it’s launch in 2016, the app has become so popular that the word ‘Tikkie’ is now synonymous with the term ‘payment request.’ When someone owes you money, you send them a Tikkie.

In the Netherlands, Tikkie is basically the easiest way to ‘go Dutch’ after a night on the town with friends. However, as the service grew in popularity, so did the use cases. Nowadays Tikkie is also a perfect payment method for businesses of any size. 

Payment requests made easy

Tikkie is a payment method that is available as part of our Paymaxx solution, but can also be integrated into our Collectmaxx (dunning) and Checkmaxx (ecommerce) solutions. 

For example, integration with Checkmaxx, our end-to-end ecommerce solution, allows for the use of Tikkie as a payment method when buying prepaid phone credit, digital (gaming) vouchers or any other high-risk digital goods. This is perfect for families with young children. When kids run out of prepaid credit, they can initiate the order themselves and have their parents finalize the payment by sharing the Tikkie. 

Similarly, when integrated with Collectmaxx, if someone is in payment arrears and has an invoice they can’t afford, they can forward the amount owed, as a Tikkie, to a friend or relative who is willing to help them out.  

But the use cases don’t end there. Paymaxx, Collectmaxx and Checkmaxx customers, regardless of vertical, will benefit from the implementation of this incredibly useful payment method within their checkout process.

How to use Tikkie at checkout

In the video below, we illustrate the checkout process when Tikkie is chosen as payment method within Checkmaxx. 

The user specifies which phone number to top-up and the amount of the top-up. Next, the user selects payment method to use. In this case, that’s Tikkie. After choosing Tikkie, the option is presented to share the payment with the person who will make the actual payment. 

Sharing can be done via any communication app on the user’s device. From messaging apps like WhatsApp to Messenger to social media platforms, email and SMS. Moreover, a friendly text is included, so the recipient always informed regarding the goal of the payment and the amount requested. The included text can be customized by the user before sending. 

For more information, contact Lourens Badenhorst. As the Checkmaxx Product Owner at Alphacomm, he is looking forward to helping you with any questions you might have.

Checkmaxx – Maximize profit for high risk digital goods

With Checkmaxx, resellers can offer companies that sell high risk digital goods & services an end-to-end e-commerce solution that increases revenue and boosts customer loyalty. 

In this series, we introduce our services and explain the ins and outs including what they can do for your customer’s businesses. 

 

What is Checkmaxx?

Checkmaxx, is a powerful tool that increases revenue and boosts customer loyalty for companies that sell high risk digital goods & services; from telecom, gaming and gift cards to prepaid credit cards. 

When it comes to customer retention, Checkmaxx is unmatched. Our focus on providing easy, user-friendly experiences makes Checkmaxx the ideal platform for companies looking to increase their revenue by reducing customer churn. In addition to making the online purchase of digital goods a secure and seamless process, Checkmaxx allows businesses to further increase customer engagement and loyalty by offering incentives like exclusive content, discounts and rewards in ways that cannot be done in brick & mortar stores.

Checkmaxx use cases 

Each business has its own unique set of challenges. Similarly, their customers also have their preferences which can differ by product category or user demographics. Checkmaxx is a flexible solution that can suit various business and consumer needs, regardless of industry, whether it’s gaming, mobility & transport, mobile top-up, energy, entertainment, gambling, online shopping or digital gifting. 

The following are examples of use cases for which Checkmaxx can be implemented:

  • Vouchers, gift card and game cards 

For businesses selling redeemable codes, it is important that users order their vouchers, gift cards or game cards as easily as possible and receive them in the most convenient manner as well. Checkmaxx’s voucher delivery options include SMS, e-mail as well as webpage, app, IVR, smart speakers, social delivery (sent via picture or video) and chatbot conversations. 

  • Direct top-up

This is when the end user buys prepaid credit or tops up a prepaid credit card, and the value is directly added to the user’s balance. Direct top-up can be implemented via various channels, including webpage, mobile app, smart devices like Alexa or Google Home, by having users scan a QR code, via IVR menus and even through a conversation with a (WhatsApp) chatbot.  

  • Automatic top-up

For many users, it’s useful to just place a standing order for recurring top-ups. This way, they wouldn’t need to go through the process of topping up whenever they ran low on credit. For businesses, e.g. mobile operators, this means they can have prepaid users become more postpaid-like. Users can set up recurring top-ups in various ways:

  • MRC: Monthly recurring
  • DOM: Day of the month
  • Low balance: If balance sinks under x-euro, then top-up with y-euro

Checkmaxx features and add-ons

As a reseller, you’ll be able to offer your customers, easy, user-friendly online checkout experiences that convert as well as first-class technical support for issues and feature requests.

We offer both resellers and their customers a top-notch dashboard for access to data like conversion ratios, new and returning customers, channel, average product value and more.

As a fully customizable solution, Checkmaxx can also be enhanced with:

  • Secure payment processing
  • Anti fraud protection
  • Detailed business intelligence reporting
  • Marketing Tools
  • Single Sign-On (SSO) options
  • Industry-specific user experiences

Trusted by leaders

Our solution is trusted by the world’s leading brands. Congstar, Deutsche Bank, Deutsche Telekom, T-Mobile, KPN, Telefónica, China Telecom, O2, Ortel, Tesco and Vodafone are successfully using Checkmaxx in select markets.

More information on Checkmaxx?

For more information on Checkmaxx, feel free to contact Lourens Badenhorst. As the Checkmaxx Product Owner at Alphacomm, Lourens is looking forward to helping you with any questions you might have regarding our top-up platform. 

alexa prepaid top-up alphacomm

Alphacomm introduces prepaid top-up via Alexa

ROTTERDAM, 14 May 2020 – Alphacomm launches prepaid top-up via Alexa voice assistants. The innovative service is being offered through its licensed reseller Alphacomm Solutions. The new top-up channel enables customers to purchase mobile credit by stating voice commands.

With top-up via Alexa, Alphacomm introduces a new level of convenience in the prepaid industry. Top-up via voice assistant simplifies a monotonous task that all prepaid users have come to dread.

After a short and simple initial setup, the user states the desired amount of credit and chooses which payment card to charge for the top-up. The extra credit is instantly added to their account. The entire conversation between the user and Alexa can be as short as two sentences.

Compared to web-based top-up, using voice commands eliminates the need to click through complicated checkout processes. Moreover, the hands-free experience enables prepaid customers to top-up while multitasking. Whether it’s doing chores, driving, or even while preparing a meal.

The silent rise of voice assistants

The use of voice assistants is projected to grow significantly in the years to come. In 2019, it was estimated that, worldwide, 3.25 billion voice assistants were in use. According to research, that number is projected to reach 8 billion by 2023. Indeed, soon there will be more voice assistants than people.

Part of what makes ‘voice’ so popular in Europe is the high level of investments in IoT, the availability of advanced infrastructure and the increasing accessibility of the technology. Prepaid top-up customers don’t need to own a physical Amazon device for top-up to work. To chat with Alexa, they need only install Alexa on their own phones.

Voice assistants are speaking up

Though voice recognition technology has been around for quite some time, the new class of voice assistants combine the use of cognitive technologies such as machine learning and artificial intelligence to provide a very intuitive and natural user-friendly experience. As voice assistants take off and become ever more widespread, telecommunication companies across Europe would be wise to offer customer care through this new and innovative customer service channel.

Alphacomm

Alphacomm offers best-in-class prepaid top-up solutions and is one of the leading payment services providers in the world. With offices in Rotterdam, Kleve, London and Sibiu, Alphacomm supplies resellers with solutions that maximize earnings and reduce payment fraud.